FiT is warehousing around 20,000 SKUs of DELL spare parts it is importing as IOR into Kenya, Tanzania and Uganda and thus enables Dell to offer the warranty of faulty part replacement within 48 hours during warranty period also in these East African countries.
Due to dynamics of the typical distributor model in Africa, no distributor is willing to maintain and hold huge inventory of spare parts. This in turn has a huge negative impact on post sales service that a manufacturer can provide. Dell wanted to stick to the distributor model for the primary goods and had no interest in setting up their own legal entities across East Africa. In order to be able to import the stock into the region, FiT pioneered IOR / EOR services in the mentioned countries and set up stock locations conforming to Dell’s standards regarding security, safety , warehouse design, shelving ,inventory control and stock management and FIT through its distribution network offered Dell same day, next day and out of hours delivery capabilities as well as faulty collection, consolidation and return back to Dell.